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GARDEN SPOT VILLAGE
2007 Resident Satisfaction Study

Verbatim Comments

Following is what the people who live at Garden Spot Village say they like and appreciate about it  . . .

A friendly, responsive staff to all residents.

A good, friendly atmosphere.

A very pleasant place to live.

Accessibility of Administration and openness to all suggestions, requests, and prompt attention to problems.

Activities.

Administration and staff are responsible in their work, cheerful and helpful to residents. Residents are friendly.

Administration--their concern and friendliness.  Residents.

All the programs we get to enjoy all year and the variety of the meals.  The cleanliness, the smiles on the residents in apartments.

Apartment and security.

Appearance

Appearance and friendliness of staff and residents.

Appearance and layout. Quality of staff and residents.

Appearance means a lot to me.  Kindness of those employed.

Appreciate the availability of a "healthy choice" entrée at all meals.

Area, people and comfort.

Availability of services.

Beautiful grounds and setting.  Cleanliness of common areas.  Variety of activities.  Opportunities for applying talents.

Beautiful surroundings, conveniences to stores and services, and friendly atmosphere of staff and residents.

Beautifully kept grounds.  Cleanliness of common areas.  Variety of activities.

Beauty.  Cleanliness.  Friendliness.  Facilities.  Staff.

Bonding of residents and caring for each other despite different religious backgrounds.  The availability of a beautiful indoor pool.

Both the residents and the staff are friendly and competent.

Campus is pretty and well cared for.

Campus services team does an excellent job taking care of the grounds and all the landscaping.

Care and concern about individuals.  Friendliness.

Care and concern. Quality of surroundings and staff.

Care of grounds and cottages.

Caring staff, friendly neighbors, beautiful area, and many activities.

Caring staff. Christ-like atmosphere.

Caring, friendly, all kinds of activities, and staff overall are very helpful and pleasant.

Christian atmosphere and friendliness of residents.  Helpfulness and friendliness of staff.

Christian atmosphere drew me here and would like to see it continued.

Christian atmosphere.

Christian atmosphere.  Friendly people, Administration, and residents.

Christian attitude and stress-free lifestyle.

Christian environment and caring concern.

Christian fellowship with more affordable prices.

Cleanliness of building and grounds.  Friendliness and caring of all employees.

Closeness to family and friends, church, physician and dentist.

Comfort in size and amenities for living in carriage home area.

Comfort, security, friendliness, family atmosphere, activities, helpfulness of staff and their concern for our welfare.  There is no grass to mow or snow to shovel.

Comfortable living.

Continuous care of properties, good neighbors and friendly people.

Convenient location and well-managed retirement village.  Most services all in one building or connected under one roof.  Courteous and friendly staff.

Convenient location in a good community with lovely surroundings.

Could not find a better staff.

Courtesy of staff, etc.  Cheerful atmosphere and residents.  Many activities and volunteer services to participate in.

Courtesy of staff.  Cleanliness of grounds and buildings.

Current computer system is nicely done.

Delightful appearance.

Dining Services endeavors to please residents. It is not easy with so many requests for people's taste. I enjoy meals and the serving staff persons.

Every facility is upgraded and continually kept so clean.

Everyone who I come in contact with, including staff and residents, seems to be happy here.  That suggests that Garden Spot Village is doing something right.  People here really take the time to look out for each other.

Everyone who works here seems to be very congenial.

Everything you need is right here at Garden Spot.

Everything.  Their care for me.  The comfort I feel being here.  The beauty of the gardens.  The friendliness of everyone here.

Everything. My paradise on earth. Spacious grounds to walk. Security and overall friendliness of all staff and residents.

Excellent architecture and layout; pleasing variety under one roof; apartments and other facilities; nice variety of all types of housing; warm Skilled Nursing facilities and personnel.

Excellent care.

Excellent.

Excellent.

Feeling safe in a Christian environment.

Feeling safe in my apartment.

Fellowship.

Flexibility in services is commendable.

Food is very good and well prepared.

For the special occasions and parties, food, service and total experience have been exceptional. 

Friendliness and caring.

Friendliness and cleanliness.

Friendliness and helpfulness of residents and staff.

Friendliness and security.

Friendliness of people.

Friendliness of residents and staff.  Response to needs of residents.

Friendliness of residents.

Friendliness of staff and residents!  There is someone to answer any inquiries. Every area and every need is taken care of!

Friendliness of staff and residents.

Friendliness of the staff and residents. Overall satisfaction with the whole complex.

Friendliness, ability to volunteer, and care of staff.  They make you feel like you are special.

Friendliness, cleanliness and Christian atmosphere.

Friendliness, cleanliness, and great service of staff and residents.

Friendliness.

Friendly and caring residents.

Friendly and courteous employees.

Friendly atmosphere and friendliness of staff. Accessibility of services on campus and area. Having department heads and many employees who love the Lord.

Friendly atmosphere and opportunities to serve or be a helper.

Friendly people, as well as employees.  A clean and warm place to live.

Friendly people. 

Friendly residents.

Friendly staff and residents.

Friendly, helpful, and kind.

Friends and activities.

Friends and fellowship.

Friends.

From personal experience, it has been excellent.

Garden Spot Village is a beautiful environment in which to live.  Grounds are superbly kept.

Garden Spot Village is a beautiful, well-kept retirement home.

Garden Spot Village is a great place to live and my wife and I are just so pleased to be residents.

Glad I am here.

Good friendships, pleasant surroundings and Christian atmosphere.

Good ground keeping.

Good location, general appearance and friends.

Good programs, safe environment. Friendly folks.

Great place to live.

Great pool and fitness room.  Towel service is a very nice amenity.

Great pool programs.

Great.

Grounds are well kept. 

Grounds maintenance is very commendable.

Have been pleased with food service.

Having nutritious meals daily, which was harder to do when I lived alone at home.  Not having to worry about mowing or snow removal.

Helpfulness of all levels of Administration/staff.

Housekeeping is outstanding!  Maintenance is competent and responsive.

How it has de-stressed my life.  The peaceful atmosphere.

I absolutely love living here.  The staff are very competent, friendly and loving.

I am very pleased with the food and the staff could not be more helpful. Have had many guests for lunch in both dining room and café and every single person commented on the food and how much they enjoyed eating here.

I appreciate choosing among various activities and there are many here.  So far all have been uplifting and fair.

I appreciate Garden Spot. Living here is great. Time for friends, activities and also time to be quiet and enjoy creation, birds, and flowers or just to watch the clouds. Good prepared food and help when it is needed for me.

I appreciate the Christian atmosphere, which is seen in the Administration and staff.  It promotes the quality of life we enjoy here and expect to enjoy in the future.

I appreciate the friendly attitude of residents and staff.  The beauty of the design of all aspects of the buildings and grounds also gives me great pleasure.

I appreciate the high spiritual and friendly atmosphere.

I appreciate the space, both in residence and grounds, and the "quality" of the residents.

I appreciate the variety of meal plans offered.  The flex plan is especially appropriate for my needs.

I eat only in café in evening.  Satisfied overall.

I enjoy friends in the café.  To talk to friends.

I especially appreciate the friendliness of both staff and residents who make you feel at home from day one.

I find the Maintenance workers both prompt and helpful. They never make us feel like we're a bother to them.

I have served on Cottage Council several times.  Was one of original members and was secretary two terms.  Very pleased with all aspects of daily living.

I like the location and our Garden Spot Village.

I love Garden Spot for its friendliness from everybody. I feel at home here and safe. I don't worry about illness. I know I will be taken care of. I thank God every day for Garden Spot Village.

I personally am blessed by the Christian fellowship of residents and staff. Our CEO's testimony is wonderful, as are those of other staff folks. The Bible studies, devotions and chapel services draw us closer to our glorious Lord. We thank God for leading us here.

I really like the layout of my apartment. The staff are all very nice and respond well. I like the convenience of banking, hair salon, chapel, newspapers and mail.

I use the cafeteria once a day and simply choose noon time or evening according to my wishes and there is always more than enough to choose from, even at a late hour.

Independent apartments are quiet. Maintenance workers do a good job. Center for Health Building is excellent. Grounds are well cared for.

It is a beautiful facility inside and out.

It is a good environment. Generally good quality of life.

It is a neat, friendly, enjoyable place to call home.

It is near New Holland, near shops, close to other towns, restaurants, and medical services, and our campus has local doctors from Ephrata and New Holland.  Also the swimming pool and 14 different fitness machines.

It is part of a living community.

It seems to me that we get a good return on our facility/environment dollars.

It’s a good place to eat.

It’s the overall sum of many factors: comfort, security, appearance, amenities, good food, and great staff.

It's a very pleasant place to live.  Many fine people here.

Kindness and friendship of other Christians.  Beauty inside and outdoors.  The large, convenient apartment.  Most of our needs are met under one roof, no need to drive for help.

Landscaping is exquisite.

Landscaping nicely done and kept up.

Layout, wide halls.

Living among caring people. help available as needed.

Living conditions, and residents are friendly and helpful.

Location (close to family and doctors and groceries).  Meals (times, variety, flexibility).  Attitudes all around, friendliness and helpfulness.

Location and activities, lovely people here, appearance of the area, and kept very clean and attractive.

Location in a desirable community (New Holland borough).

Location, friendly atmosphere, cleanliness, activities, etc.

Love cottage.  Beautiful grounds.  Helpfulness of friends.

Luxurious, comfortable, enjoyable.  I am proud to be a resident here.

Maintenance always comes as soon as you call.

Maintenance and ground crews do a great job.  Pleasant and helpful.

Many varied activities and very friendly supervision. Water volleyball is the greatest. Wellness staff are always willing to listen.

Neighbors and friendliness of people.  Pool and exercise room.

New meal costs seem very fair. Enjoy the Creamery.

No one bothers me about my lifestyle.  I can choose to be in my apartment or any activities available.

No responsibility.  Christian environment.  Many services available.

Not having to cook.

One could never be bored here at Garden Spot Village, as activities abound; however. it is necessary to be selective or become exhausted.  The variety of "things to do" is enough to meet the variety of personality needs, especially important is the encouragement to volunteer, which makes people feel good about contributing.  Even residents with limited mobility can find a way to volunteer and volunteers are treated with much respect and consideration.

Our apartment is very nice.  Gardens are very well kept.  Friendliness of staff and residents.  Bus service to shopping areas.

Our apartment.  Auto parking.  Lawn and grounds.  The residents and management.  Bus service.  Residents’ activities.

Our beautiful home and facilities.  The wonderful people we have met.

Our chefs do a great job. Food is always good.

Our Christian attitudes and friendliness, our prayer life and Bible studies.

Our location on lower level with easy access to parking lot and easy access from patio. We also appreciate our apartment, friendliness of people…everything.

Our spacious and attractive carriage house. Sr. Care with love of Christ, staff and other residents. Beautiful grounds and clean facilities.

Our sunroom. The original cottages are lovely.  The attractive landscaping and lawn care.  The medical center, Town Square and café, great pool and fitness room.

Our view and our apartment layout.

Our wonderful social workers in Independent Living.

Outstanding response of Maintenance personnel.

Overall atmosphere.

Overall cleanliness!

Overall friendliness of neighbors and staff.

Overall layout and building appearance.  Great facilities.

Overall, a pleasant atmosphere in a pretty area.

People, neighbors.

Personal care of residents.

Personnel very friendly, relate well to residents, very polite and helpful to residents. Happiness with being at GSV is evident when you first visit GSV.

Pleasantness of all the staff.

Privacy, free-time activities, safety.

Privacy. My apartment is well planned. Friendly atmosphere.

Quality of care and concern for residents.

Quality of life at Garden Spot Village is excellent!

Quality of life.

Quiet.

Resident Council questions/suggestions are answered in timely manner. Minutes distributed also in a timely manner.

Residents are lovely people, Christian atmosphere and lovely grounds.

Safety.

Security and different levels of care.

Security and fairness.

Security.

Selections excellent plus they offer a wide variety of foods.

Skilled Care.

Smiles and caring people.

So many activities to choose from. I have met so many wonderful people.

So many things are available if needed.  Friends.

Sociability.

Social Services workers, availability to go to Skilled Nursing on return from hospital stay.

Social Services.

Someone caring for me and providing a home for me.

Spaciousness and cleanliness of the apartments and common space.

Staff and facilities.

Staff and residents’ friendliness.

Staff are friendly.

Staff, appearance of grounds, and prompt response of Maintenance.

Stress-free living.

The administrative staff, Social Services and friendly residents.

The atmosphere, happy people, and staff are helpful and polite.

The attitude of helpfulness among residents.

The bank, ATM, store, swimming pool, volunteer drivers, hearing aid center, washer and dryer in apartment, dishwashers and microwave oven in apartment, insurance officer and quietness of apartments.

The beautiful campus and facilities.

The beauty and the care of the grounds and building make life here a joy.

The beauty of Garden Spot and the friendliness of its people.

The beauty of its location amidst Lancaster County farmland.  Availability of staff to address all needs.  Staff's desire to listen to and address the needs of all the residents in all areas of living.  Cooperation and friendliness of staff and residents.

The beauty of the area and the friendliness of staff and neighbors.

The birds and flowers.

The camaraderie among residents and staff.

The camaraderie.

The care and interest in the residents.

The caregivers, the residents.

The caring staff everywhere and the Administration's forward thinking for future planning and assessment of needs in current times.

The caring staff, wonderful folks, a religious-affiliated village and a staff that can laugh at oneself.  It reminds me to do the same.  If staff are not sure of something, they find out quickly.  So valued.

The caring, friendly people who live here.

The caring, friendly relationships with residents and staff.

The caring, loving atmosphere of residents and staff and their concern for each other in good times and bad.  The use of prayer to start any activity or meeting, as we all need and want His protection in all we do.

The chaplains faithfully meet the spiritual needs of the residents.

The Christian atmosphere and the friendliness of the people.

The Christian atmosphere.

The Christian atmosphere. The many friendly people, the beauty and cleanliness inside and out.

The Christian concepts and the caring environment.

The Christian values shown by residents and staff.

The Christ-like atmosphere displayed by the friendly and cooperative spirit of the residents and staff. Knowing that we are safe and secure in our homes and that our well-being is a concern for all.

The comfort of the apartments, especially appreciate having personal washer and dryer. The friendliness of the residents and the high morale they exhibit. The lawns and gardens, the walking paths, and the shuttle bus service.

The countryside around it.

The employees who are willing to help you in time of need!

The entire dining staff do an outstanding job.  Always pleasant, no matter how heavy the load.

The excellent appearance of the grounds.

The fact that the Administration carries out their promises and objectives.

The feeling of community.  We have some of the nicest people (residents and staff) here.  Once, when returning from a bus trip, the Activities Director said, "We're home!" and I thought of how true that is.  Garden Spot Village has become my home.

The few times we have eaten in the dining room, the food and service were very good.

The food and services are excellent.

The friendliness and caring attitude of the residents and staff, and especially "Coffee and Conversation" in which the CEO, COO, etc. willingly and graciously answer all questions presented.  That is unusual for retirement centers and much appreciated.

The friendliness and caring of the neighbors and staff.

The friendliness and feeling safe there.

The friendliness of residents and staff.  Efficiency of staff and cleanliness.

The friendliness of residents and staff.  The beauty of the grounds.  The Christian atmosphere permeates the campus.

The friendliness of the people and the availability of the staff.  The location to stores and malls.

The friendliness of the residents and staff.

The friendliness, care and concern of my neighbors.  The planned activities.

The friendliness, graciousness, concern, sympathy and helpfulness.

The friendly atmosphere and friendly people and of course the Christian affect.

The friendly manner we were accepted with by most of the people here.  The Christian emphasis--Christ's love does shine here at Garden Spot.

The friendly people, etc.

The friendly residents and the comfortable way of life here.

The friendly staff and residents.  The library.  The attractive facilities--rooms, dining areas, meeting areas.  The attractive grounds.

The friendly staff and the obvious Christian atmosphere.

The friendly staff, beautiful grounds, desire to listen and communicate with residents, and great activities.

The friendly staff.  The appearance generally of the Garden Spot Village--grounds, buildings.  Cleanliness.  Christian atmosphere.

The friendly, competent and caring staff.  I believe this contributes as well to the friendly and pleasant atmosphere that exists among the residents.

The friends that we have made and the staff.

The friendship of staff and residents.

The friendships we have made.  The love and concern within our neighborhood is so great.

The helpful staff and friendly residents.

The helpfulness and friendliness of everyone.

The integrity of the management.

The interaction with residents here.

The kindness and cheerfulness of staff.  The beauty of our environment.  The friendly resident population.

The Legacy Garden and Pavilion have been a blessing to all of us and they are nicely maintained.

The locality.

The location in Lancaster County.

The location, appearance, and the residents and staff.

The maintenance--the grounds people do a good job.

The many areas of satisfaction: gardening around our home, many opportunities for service and recreation, facilities cleanliness and attractiveness.

The nice apartment we live in and the quiet and beauty of the outdoors and we have a lot of nice, friendly people meet you as you move about.

The nice neighbors and the quietness.

The nice people I have met and knowing I am safe.

The people (residents and staff).

The people and the staff.

The people with the Christian atmosphere.

The people, staff and living facilities.

The people, the common areas, and the grounds.

The people.

The positive, friendly enthusiasm of the staff and residents.  The quality design and layout of the residences.  The Wellness facilities and the value.

The quality of spiritual services is excellent.  I just have not had a need for individual services (personal).

The residents and service staff.

The residents and staff.

The residents and staff.

The residents.

The spiritual atmosphere.

The staff and neighbors.

The staff and residents.

The staff.  They are always pleasant and take the time to answer your questions.

The upkeep of the cottages, buildings and grounds plus the friendliness of the staff and Administrators.

The value.  The positive outlook of staff and residents.  Attractiveness and safety of the campus.  The pool and exercise room.

The way it is run (management).  The fact that they have the three phases of long-term care.  The new nursing facilities are exceptional and the staff running them are excellent and caring.

The wonderful friends that I have made who help and care for me.

There are so many activities to keep me busy. People are friendly and caring.

There is always something to do and someone to do it with.

They aim to please and serve with beautiful presentation.  Banquets and special parties are outstanding.

They do an excellent job with variety, appearance, flavor, cleanliness, creativity, etc., etc.  Healthy food options.

They work very hard at keeping Garden Spot presentable inside and out.

This is not a place where one can get bored if one is willing to participate in the programs offered.  Great variety.

Varied activities and the people.

Very good location, well-designed layout of cottages and roads.

Very good.

Very good. 

Very good.

Very pleased.

Warm, friendly, Christian atmosphere.

We appreciate Garden Spot Village in many ways.

We appreciate the availability of catering service for family/special events.

We have everything a person would need.

We often get "takeout" from the Café or will join friends for Wednesday specials or other special meals.  We have enjoyed special dining room meals occasionally (Valentine’s Dinners, "40's dinner," ladies’ annual tea, etc.).

Well managed.  Proactive in resident satisfaction.

Where to begin??? The feeling of security here. The staff and people are great. The grounds and buildings are beautiful. We love it here and feel lucky to be living here.

Wide selection of fitness programs for physical and emotional well being, which is greatly appreciated.  Good combination of personal and group opportunities.

Wonderful place to live.

Wonderful, beautiful. Could not be any better.

 

Note: many additional compliments are not included because they were duplicates of those listed or because they mentioned the names of staff members they wanted to appreciate.
 
     
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